Privacy Policy
Last updated: 2026-02-12
1. Introduction
Quantzi Technologies Pvt Ltd ("we", "us", "Listen Buddie") is committed to protecting your privacy. This policy explains what data we collect, how we use it, and your rights.
2. Data We Collect
Account information: email, name, phone number, date of birth. Usage data: session history, ratings, app interactions. Payment data: transaction IDs (processed by Razorpay — we do NOT store card details). Device data: device type, OS version, app version for troubleshooting.
3. How We Use Your Data
To provide and improve our services. To process payments and refunds. To match you with suitable listeners. To send important service notifications. To detect and prevent fraud or abuse. To comply with legal obligations.
4. Data We Do NOT Collect
We do NOT record or store any conversation audio. We do NOT access your contacts, camera, or files. We do NOT share your personal data with listeners beyond your first name.
5. Data Sharing
We may share data with: Razorpay (payment processing), Agora (voice call infrastructure — no audio stored), cloud hosting providers (encrypted at rest), law enforcement (only when legally required).
6. Data Security
All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Voice calls use end-to-end encryption. Access to personal data is restricted to authorized personnel only.
7. Data Retention
Active accounts: data retained while account is active. Deleted accounts: personal data anonymized within 30 days. Transaction records: retained for 7 years per regulatory requirements.
8. Your Rights
You have the right to: access your personal data; correct inaccurate data; delete your account and data; export your data; opt out of marketing communications.
9. Cookies
Our website uses essential cookies for functionality and optional analytics cookies. You can manage cookie preferences in your browser settings.
10. Children's Privacy
Listen Buddie is not intended for users under 18 years of age. We do not knowingly collect data from minors.
11. Changes to This Policy
We may update this policy from time to time. Changes will be posted here with an updated date. Continued use constitutes acceptance.
12. Contact
For privacy inquiries, contact our Data Protection Officer at privacy@listenbuddie.com.